US - Call 800-944-6365
Canada - Call 800-933-8031
M-F 8:00am – 6:00pm ET.

Contact Support

The Technical Solutions Center is open during the following hours:
Monday - Thursday: 8 a.m. - 10 p.m. ET
Friday: 8 a.m. - 9 p.m. ET
Note: Legacy/Classic product support hours may vary.

The Technical Solutions Center will be closed for training purposes between the hours of 3:00 and 4:00 p.m. ET on:
June 8th, July 13th, Aug 3rd, Sept 7th, Oct 5th, Nov 9th, Dec 7th.

All Carestream Dental offices will also be closed for the following holidays:

May 28th, 2012

July 4th, 2012

Sept. 3rd, 2012

Nov. 22nd, 2012

Nov. 23rd, 2012

Dec. 25th, 2012

General Dentists

Dentists > Endodontists > OMS > Orthodontists > Pedodontists > Periodontists > Prosthodontists

Contact Support

Optimize your experience with our technology. Our Technical Solutions Center is here to address all of your product and technical support issues. View the list below to find the appropriate contact information for your product, then call or email us for a fast, accurate response to your questions or concerns.

Unless otherwise noted, the Technical Solutions Center is open during the following hours:

Monday - Thursday: 8am - 10pm ET
Friday: 8am - 9pm ET

Product	Phone Number	Hours	Email
SOFTDENT	866-435-7473	M-Th 8:00-10:00/F 8:00-9:00	Email SOFTDENT Support
PRACTICEWORKS	800-603-4438	M-Th 8:00-10:00/F 8:00-9:00	Email PRACTICEWORKS Support
Dental Imaging Support (KDI)	877-624-6243	M-Th 8:00-10:00/F 8:00-9:00	Email KDI Support
Alpha Focus	800-283-0004	M-F 9:00-7:00	Email Support
Computer Age	800-426-8928	M-Th 8:00-8:00/F 8:00-7:00	Email Support
Cobb	800-541-8108	M-F 8:00-5:00	Email Support
DataTrac	800-825-4212	M-F 8:00-7:00	Email Support
DentalMac	888-333-0501	M-F 8:00-6:00	Email Support
Exact (NDC)	800-413-3682	M-F 8:00-5:30	Email Support
Intellident	800-286-3703	M-F 8:00-5:00	Email Support
KComp	800-876-5266	M-F 8:00-5:00	Email Support
PatientBase	800-767-1261	M-F 8:00-7:00	Email Support
Premier	800-445-4969	M-F 8:00-5:00	Email Support
Premier Pro	800-323-4379	M-F 8:00-5:00	Email Support
Practice Outlook	800-267-6173	M-F 8:00-7:00	Email Support
WINDENT Platinum	800-466-9661 Option 2	M-Th 8:00-5:30 F 8:00-5:00	Email Support

3D Imaging


3D Imaging > Imaging Plate System > Intraoral Sensors > Intraoral Cameras > Pan & Ceph Imaging > Pearl
How to Get Support 1-877-624-6243 Monday-Thursday 8:00am-8:00pm EST Friday 8:00am-7:00pm EST Email Support For Orthodontists and Oral Surgeons: 1-866-724-6317 Monday-Thursday: 7:30am-8:00pm EST Friday: 7:30am-7:00pm EST Email Support How To Enroll With Support If you are not currently enrolled in our support maintenance program, you may contact our Customer Care department at: 1-800-800-9511 Monday–Friday 8:00am–5:00pm (EST) Contact Customer Care via Email Ask your sales representative about our support and maintenance plan. Call us today at 1-800-944-6365 for more information. Finding a Network Solution Provider As a leading provider of imaging and practice management technology, we are committed to providing our customers with a seamlessly integrated system. To assist our customers with implementing and supporting their network and hardware components, we have partnered with a series of network solution providers around the country. Our network solution providers are fully certified and have been trained to service and support the networks and hardware peripherals for most of our products. For help with hardware and software installations, locate the Network Solution Provider (NSP) near you. All NSPs are fully certified and trained to support our imaging equipment, networks and hardware.